Use Claude to refine your assistant’s answers
20 min
Claude can talk to your assistant the way a customer does, see what it could not answer and draft the missing knowledge. You read each change and approve it. Here is the loop, step by step.
Step 1 of 5
Connect Claude to your organization
In Claude (web, desktop or mobile) open Settings → Connectors → Add custom connector, paste the address below and sign in with your Fabiana account. Claude gets its own API key with your role. You will see it in Settings → API keys in Fabiana, where you can revoke it any time.
Example: what you would see in Claude. Your assistant and numbers will differ.
https://api.getfabiana.com/mcp
Connected. I can see your assistants, their knowledge and the questions they could not answer.
Good to know
Facts go in knowledge, voice goes in instructions
Prices, hours and policies belong in the knowledge base. How the assistant sounds (formal, short, which emojis) belongs in its instructions. Ask Claude to say which one each change is.
Keep gaps general
A knowledge entry should be a question any customer could ask, with no names, phone numbers or order details.
Choose what Claude may touch
Create the key with the Viewer role if Claude should only read and test. Add ?tools=assistants to the address to give it only the assistant tools.
You always have the last word
Ask Claude to “propose, do not save” until you trust the loop. Review the changes in Knowledge before the assistant answers real customers.
Want to see it with your own assistant?
Sign in and try it, or ask for a demo and we will walk you through it.
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