AI customer support that knows your business
Fabiana answers your customers’ everyday questions from your own website and documents, on chat, email, WhatsApp and the phone, and hands the conversation to your team when it needs a person. When she doesn’t know, she says so instead of guessing.
Made for
- Small support teams
- Shops and services with repeat questions
- Agencies running support for clients
How it works
She learns from your content
Your website, FAQs, price lists and documents become her knowledge.
She answers first
Straight away, at any hour, in the customer’s language.
She hands over the rest
Complaints, special cases, anything she isn’t sure about go to your team, with the conversation so far.
What she does
- Answers only from your knowledge, and says when she doesn’t know
- Lists the questions she couldn’t answer, so you can fill the gaps
- Finds contradictions in your documents
- Can write drafts for your team to approve instead of replying on her own, per channel
- Creates follow-up tasks for your team
Works with what you use
- Your website, FAQs and documents
- Gmail and Outlook
- WhatsApp, Instagram, SMS and Telegram
- Your own systems, through custom actions
Using something else? We connect it when we set her up with you.
Questions
Will the AI make up answers?
She answers from your content and is told to say she doesn’t know otherwise. Questions she couldn’t answer are listed for you, so the gaps get fixed.
Can my team approve replies before they’re sent?
Yes. Per channel, she can reply on her own or write drafts that your team approves, edits or sends.
Do customers know they’re talking to an AI?
Yes. The chat says replies come from an AI assistant, and she never pretends to be a person.