Satisfaction surveys and response times
8 min
Know how happy customers are and how fast you answer.
Step 1 of 4
CSAT
Settings → Notifications → Customer Satisfaction. “Auto-send survey when a conversation is resolved” is on by default; if off, send it with Send CSAT on a conversation. It is a 1 to 5 star survey.
Good to know
Blank recipient
If the alert email is blank, the fallback email from the Notifications tab is used.
Next guides
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