fabIAna

Reports that show what Fabiana and your team did, and what customers think of it

Fabiana’s reports show how many conversations and leads came in, how fast they were answered, how many Fabiana handled on her own and how many went to your team, by period and by channel. Customers rate each resolved conversation (CSAT) and answer NPS surveys, the pipeline forecast shows what is likely to close, and you can build your own reports and export them to CSV.

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Try it

An interactive example with a fictional business. Click around.

Reports
Conversations
999
Answered by Fabiana
77%
Average first reply
30 s
Satisfaction (CSAT)
4.6 / 5
NPS
+56

Conversations per day

Answered by FabianaHanded to the team
30 days agoToday

NPS survey

27 answers
Promoters
67%
Passives
22%
Detractors
11%
  • 10Lucía G.Marta was amazing with my kids. We’ll be back in August.
  • 9Tom B.Booked at midnight on WhatsApp in two minutes.
  • 6Anna S.Great dive, but the wetsuits were a bit worn.

Pipeline forecast

Expected to close
€2,850
Weighted
€1,640

9 deals

What Fabiana didn’t know

Questions customers asked that her knowledge doesn’t answer yet.

  • Can I dive with contact lenses?Asked 6 times
  • Is there parking near the dive centre?Asked 4 times
  • Do you rent underwater cameras?Asked 3 times

Custom report

Conversations by channel, 30 days
ChannelConversations
Website chat298
WhatsApp406
Email165
Instagram130

How it works

  1. Every conversation is counted

    Channel, first reply time, whether Fabiana answered or handed it to the team, and whether it became a lead are recorded as it happens.

  2. Customers tell you how it went

    When a conversation is resolved the customer rates it from 1 to 5, and NPS surveys by email or SMS ask how likely they are to recommend you. Each answer lands on the contact.

  3. You see what to improve

    Reports by period and channel, the questions Fabiana couldn’t answer yet so you can teach her, and a forecast of what your pipeline will bring.

Recorded from the interactive example above, with a fictional dive school.
Read the transcript

Conversations, how many Fabiana answered, first reply time, CSAT and NPS, for the period you pick. Filter by channel, and the numbers follow. The NPS survey, with what your customers wrote. What Fabiana didn’t know: add the answer, and next time she answers on her own. Build your own report, and export it to CSV.

Everything included

Conversations and team

  • Conversations and leads per day, by channel
  • Average first reply time
  • How many Fabiana resolved and how many went to the team
  • Performance of each person on the team
  • A live view of the team and the queue waiting for a person, with wait times
  • A summary email every morning

Satisfaction

  • CSAT survey when a conversation is resolved
  • NPS surveys by email or SMS
  • Promoters, passives and detractors, with their comments
  • Each score saved on the contact’s timeline

Sales

  • Conversion funnel by stage
  • Which channel brings the most leads
  • Pipeline forecast for the next 30, 60 and 90 days, weighted by probability
  • Opens and clicks of campaigns and email sequences

Improve Fabiana

  • The questions she couldn’t answer, ready to teach her
  • An AI-suggested answer you can edit and add to her knowledge
  • Contradictions found in her knowledge
  • Custom reports, and export to CSV

Questions

Can I see how many conversations Fabiana answers on her own?

Yes. The reports show how many conversations she resolved and how many she handed to your team, with the first reply time, by period and by channel.

Does Fabiana measure customer satisfaction?

Yes. When a conversation is resolved the customer can rate it from 1 to 5 (CSAT), and you can send NPS surveys by email or SMS. The results and comments are in the reports and on each contact.

How do I know what Fabiana still doesn’t know?

Every question she couldn’t answer from your content is listed with how often it was asked. You write the answer, or start from one the AI suggests, and add it to her knowledge.

Can I export the data?

Yes. Reports export to CSV, and you can also export your contacts and conversations whenever you want.

Used for

More features